Yog tias koj cov khoom puas lawm, koj yuav ua li cas thiaj thov tau nyiaj rov qab? Phau ntawv qhia kawg rau kev thov nyiaj thoob ntiaj teb

Yog tias koj cov khoom puas lawm, koj yuav ua li cas thiaj thov tau nyiaj rov qab? Phau ntawv qhia kawg rau kev thov nyiaj thoob ntiaj teb

Hauv tus dej ntev ntawm kev lag luam hla ciam teb thiab kev xa khoom thoob ntiaj teb, txawm tias muaj cov kev daws teeb meem kev thauj mus los zoo tshaj plaws, qhov kev pheej hmoo ntawm kev puas tsuaj ntawm cov khoom thauj tseem zoo li lub tshav pob zeb zais cia - cua daj cua dub hauv hiav txwv, cua daj cua dub, kev tsis saib xyuas thaum lub sijhawm hloov pauv thiab kev tuav pov hwm, thiab kev tshuaj xyuas kev lis kev cai tsis tau xav txog tuaj yeem ua rau muaj kev puas tsuaj, tsis txaus, lossis kev puas tsuaj ntawm cov khoom. Rau cov neeg muag khoom hla ciam teb thiab cov hom lag luam uas vam khom cov saw hlau thoob ntiaj teb, kev puas tsuaj ntawm cov khoom thauj tsis yog tsuas yog txhais tau tias kev poob nyiaj txiag ncaj qha xwb tab sis kuj tseem tuaj yeem cuam tshuam rau kev ntseeg siab ntawm cov neeg siv khoom thiab lub koob npe nrov hauv kev ua lag luam.

Kev ruaj ntseg tiag tiag tsis yog hais txog "thov Vajtswv kom tsis txhob muaj kev puas tsuaj rau cov khoom thauj," tab sis hais txog "muaj peev xwm rov qab tau cov kev poob los ntawm kev thov kom raug txawm tias nws tshwm sim los xij." Tsab xov xwm no nkag mus rau hauv cov ntsiab lus tseem ceeb ntawm kev thov kev pov hwm logistics thoob ntiaj teb, muab cov npe teev cov ntaub ntawv xav tau thiab cov lus qhia sijhawm los pab koj zam kev poob nyiaj, tau txais kev them nyiaj zoo, thiab xyuas kom muaj kev thaj yeeb nyab xeeb thoob plaws koj txoj kev thauj mus los hla ciam teb.

I. Peb Yam Yuav Tsum Tau Ua Ntej Rau Kev Thov Kom Tau Zoo: Ua Ntej, Piav Qhia "Puas Yuav Them Nyiaj Tau?"

Ua ntej npaj cov ntaub ntawv, nws yog ib qho tseem ceeb kom paub meej cov xwm txheej yooj yim rau kev thov kom tsis txhob muaj kev siv zog pov tseg:
Lub Luag Haujlwm Pom Tseeb: Kev puas tsuaj ntawm cov khoom thauj yuav tsum nyob hauv qhov kev pov hwm (piv txwv li, kev puas tsuaj ntuj tsim, kev sib tsoo, kev thauj khoom/kev tshem tawm cov khoom thaum lub sijhawm thauj mus los, tsis suav nrog cov kev zam xws li kev ntim khoom tsis raug lossis cov teeb meem zoo ntawm cov khoom);
Cov Pov Thawj Tag Nrho: Cov pov thawj yuav tsum tau sau sai sai tom qab muaj kev puas tsuaj, thiab txhua daim ntawv yuav tsum yog qhov tseeb, sib xws, thiab tsis hloov pauv;
Ua Raws Li Lub Sijhawm Txwv: Cov ntawv thov yuav tsum xa raws li lub sijhawm teev tseg hauv cov nqe lus pov hwm thiab daim ntawv cog lus thauj mus los. Kev xa lig yuav ua rau tsis lees txais qhov kev thov ncaj qha.

Ua ib tug khub uas muaj ntau xyoo ntawm kev paub txog kev xa khoom thoob ntiaj teb, Brand Empowerer ceeb toom koj: Ua tib zoo saib xyuas cov nqe lus pov hwm thaum yuav kev pov hwm, qhia meej cov ntaub ntawv tseem ceeb xws li qhov kev pab them nqi, tus nqi deductible, thiab tus nqi them rov qab kom tsis txhob muaj kev tsis sib haum xeeb tom qab.

II. Daim Ntawv Teev Cov Ntaub Ntawv Thov Zaum Kawg: Txhua Yam Tseem Ceeb Rau "Qhov Feem Pua Kev Ua Tau Zoo ntawm Cov Lus Thov"

Lub hauv paus ntawm kev ua cov ntaub ntawv thov yog "ua pov thawj qhov poob nrog pov thawj." Cov ntaub ntawv hauv qab no yuav tsum tau muab faib ua pawg thiab teeb tsa; tsis muaj ib qho twg yuav tsum tsis txhob muaj. Qee cov ntaub ntawv yuav tsum tau thaub qab ua ntej kom tsis txhob muaj qhov tsis muaj:

(I) Cov Ntaub Ntawv Tseem Ceeb: Pov Thawj "Kev Muaj Tseeb Tiag ntawm Kev Thauj Mus Los thiab Kev Pov Hwm Kev Sib Raug Zoo"

Daim Ntawv Pov Hwm/Daim Ntawv Pov Hwm: Yuav tsum qhia meej txog tus lej ntawm daim ntawv pov hwm, cov ntaub ntawv pov hwm, lub npe khoom pov hwm, ntau npaum li cas, tus nqi pov hwm, txoj kev thauj mus los, lub sijhawm pov hwm, thiab lwm yam ntaub ntawv tseem ceeb (cov ntawv theej yuav tsum tau muab luam nrog lub foob raug cai; cov ntawv pov hwm hluav taws xob yuav tsum khaws cia ua cov ntawv PDF tiav);

Cov Ntaub Ntawv Txog Kev Thauj Mus Los:

Daim Ntawv Pov Thawj Thauj Khoom Hauv Dej Hiav Txwv/Huab Cua, Daim Ntawv Pov Thawj Thauj Khoom Sai (yuav tsum tau kos npe/sau ntawv los ntawm tus neeg thauj khoom, qhia meej txog tus lej ntawm daim ntawv pov thawj thauj khoom, tus neeg xa/tus neeg tau txais, cov lus piav qhia txog khoom, hom kev thauj mus los, chaw nres nkoj thauj khoom/chaw nres nkoj mus rau qhov chaw, thiab lwm yam);

Yog tias nws yog kev thauj mus los ntawm FBA, yuav tsum muaj daim ntawv pov thawj nkag mus rau hauv Amazon FBA thiab cov ntaub ntawv teem sijhawm nkag mus rau hauv tsev rau khoom (los ua pov thawj tias cov khoom raug puas tsuaj thaum mus rau FBA tsev rau khoom);

Rau kev thauj mus los ntau hom, txhua daim ntawv pov thawj thauj mus los yuav tsum muaj (piv txwv li, kev thauj khoom hauv hiav txwv + (Daim ntawv cog lus ua ke rau kev thauj khoom los ntawm huab cua thiab kev thauj mus los ntau hom);

Daim Ntawv Them Nqi Lag Luam: Yuav tsum qhia meej txog cov ntsiab lus ntawm cov khoom, tus nqi ib chav, tag nrho cov nyiaj, thiab cov nqe lus lag luam (piv txwv li, DDP, FOB), ua pov thawj tus nqi tiag tiag ntawm cov khoom (tus nqi ntawm daim ntawv them nqi yog qhov tseem ceeb rau kev thov nyiaj);
Daim Ntawv Teev Khoom: Yuav tsum piav qhia lub npe, qhov ntau, qhov hnyav, thiab qhov ntim ntawm cov khoom hauv txhua pob, nrog rau txoj kev ntim khoom (piv txwv li, cov thawv ntawv, cov pallets), thiab yuav tsum sib xws nrog cov ntaub ntawv ntawm daim ntawv xa khoom thiab daim ntawv them nqi.

(II) Cov Ntaub Ntawv Pov Thawj Kev Puas Tsuaj Rau Cov Khoom Thauj Khoom: Pov thawj ntawm "kev poob tiag tiag"

Cov Pov Thawj Hauv Chaw:

Cov Duab/Yeeb Yaj Kiab: Yuav tsum tau thaij thaum lub sijhawm txais khoom, qhia meej txog cov khoom puas tsuaj, qhov xwm txheej ntawm lub thawv ntim khoom, daim ntawv lo ntawm tus lej xa khoom, thiab qhov xwm txheej ntawm tag nrho cov khoom xa tuaj (tsis txhob thaij duab ib feem xwb, uas yuav tsis ua pov thawj tias puas tsuaj thaum lub sijhawm thauj mus los);

Cov Kev Cai Rau Kev Thaij Duab: Tsis muaj dab tsi thaiv, tsis kho, lub sijhawm yuav tsum phim lub sijhawm tau txais, thiab pom zoo kom muaj ntau lub kaum sab xis (pem hauv ntej, sab, cov ntsiab lus ntawm kev puas tsuaj, tag nrho cov ntim khoom);

Kos Npe ntawm Tus Neeg Thauj Khoom: Yog tias pom muaj kev puas tsuaj thaum tau txais, tus neeg thauj khoom (lossis nws tus neeg sawv cev, cov neeg ua haujlwm hauv tsev rau khoom) yuav tsum sau qhov kev puas tsuaj tam sim ntawd rau ntawm daim ntawv xa khoom/daim ntawv xa khoom (piv txwv li, "3 lub thawv khoom nrog lub ntim khoom sab nraud puas tsuaj thiab cov ntsiab lus tsis zoo") thiab kos npe rau kev lees paub;

Yog tias pom muaj kev puas tsuaj thaum tau txais khoom ntawm lub tsev rau khoom FBA, yuav tsum muaj "Damage Report" uas Amazon muab;

Daim Ntawv Qhia Txog Kev Tshuaj Xyuas Sab Nraud (Xaiv Tau Tab Sis Pom Zoo): Thaum qhov kev puas tsuaj loj heev lossis lub luag haujlwm tsis meej, nws raug pom zoo kom tso siab rau lub koom haum sab nraud uas muaj cai (piv txwv li, [cov ntaub ntawv ploj lawm]) los daws qhov teeb meem. Kev tshuaj xyuas yuav raug ua los ntawm SGS, Intertek, lossis CCIC, thiab daim ntawv qhia txog kev tshuaj xyuas raug cai yuav raug muab tawm. Daim ntawv qhia yuav tsum muaj: lub sijhawm thiab qhov chaw tshuaj xyuas, piav qhia txog qhov xwm txheej ntawm cov khoom, kev tshuaj xyuas qhov ua rau muaj kev puas tsuaj, kev ntsuam xyuas qhov poob, thiab tus neeg tshuaj xyuas kos npe thiab lub foob.

Ib daim ntawv piav qhia txog kev puas tsuaj: Tus neeg pov hwm (tus tswv khoom thauj) yuav tsum muab daim ntawv no, qhia txog lub sijhawm tawm mus ntawm cov khoom, txoj kev thauj mus los, lub sijhawm tau txais, cov txheej txheem ntawm kev tshawb pom qhov kev puas tsuaj, qhov ntau ntawm cov khoom puas tsuaj, qhov loj ntawm kev puas tsuaj, thiab qhov kwv yees ntawm qhov kev poob. Nws yuav tsum tau muab lub cim ntawm lub tuam txhab (lossis kos npe thiab ntiv tes rau cov tib neeg) kom paub tseeb tias nws yog qhov tseeb.

(III) Cov Ntaub Ntawv Txog Kev Poob thiab Kev Thov Nyiaj: Pov Thawj ntawm "Tus Nqi Poob thiab Lub Hauv Paus rau Kev Thov Nyiaj"

Daim Ntawv Thov Nyiaj: Ua kom tiav raws li daim ntawv qauv uas lub tuam txhab pov hwm muab, qhia meej txog tus lej pov hwm, tus nqi thov nyiaj, vim li cas thov nyiaj, thiab cov ntaub ntawv hauv txhab nyiaj (rau kev txais nyiaj);
Cov Pov Thawj Ntxiv ntawm Tus Nqi Khoom:
Daim ntawv cog lus yuav khoom (ua pov thawj tus nqi khoom), daim ntawv pov thawj them nyiaj (xws li cov ntaub ntawv hloov pauv, cov ntawv theej ntawm cov ntawv qiv nyiaj);
Yog tias cov khoom muag lawm, yuav tsum muaj daim ntawv cog lus muag khoom thiab daim ntawv pov thawj them rov qab rau cov neeg siv khoom (pov thawj tias muaj kev puas tsuaj tsis ncaj qha los ntawm kev puas tsuaj; qee daim ntawv pov hwm yuav them qhov no);
Daim Ntawv Pov Thawj Kho/Ntxiv Khoom (yog muaj): Yog tias xav tau kev kho lossis ntxiv khoom tom qab muaj kev puas tsuaj, daim ntawv them nqi kho, daim ntawv cog lus yuav khoom tshiab, thiab daim ntawv pov thawj them nyiaj yuav tsum muaj ua pov thawj ntxiv ntawm tus nqi poob;
Cov Ntaub Ntawv Sib Txuas Lus: Cov ntaub ntawv sib txuas lus nrog tus neeg nqa khoom, tus neeg muab kev pabcuam xa khoom, thiab lub tuam txhab pov hwm (email, cov duab thaij ntawm cov lus xa tam sim ntawd, cov ntawv sau tseg ntawm cov xov tooj kaw tseg), qhia lub sijhawm ceeb toom txog kev puas tsuaj thiab lwm tus neeg teb.

III. Lub Sijhawm Ua Haujlwm ntawm Cov Txheej Txheem Thov Nyiaj: Ua raws li Cov Txheej Txheem Tseem Ceeb kom Tsis Txhob Muaj "Kev Ua Phem Raws Sijhawm"

Ib qho ntawm cov ntsiab cai tseem ceeb ntawm kev thov kev xa khoom thoob ntiaj teb yog "lub sijhawm raws sijhawm." Lub sijhawm ntawm ntau theem sib txawv cuam tshuam ncaj qha rau qhov tshwm sim ntawm kev thov. Hauv qab no yog phau ntawv qhia sijhawm uas tau ua pov thawj hauv kev xyaum:

Theem 1: Kev Tshawb Pom thiab Kev Tswj Xyuas Kev Puas Tsuaj Tam Sim Ntawd (0-48 Teev)

Cov Haujlwm Tseem Ceeb:
Thaum tau txais khoom lawm, xyuas cov khoom kom zoo. Yog tias pom muaj kev puas tsuaj, tsum tsis txhob kos npe rau cov khoom tam sim ntawd (lossis sau "Kev Tshawb Fawb Txog Kev Puas Tsuaj" rau ntawm daim ntawv txais khoom) kom tsis txhob raug hais tsis tseeb tias yog "Khoom Pom Zoo Tias Tseem Zoo";
Ua tiav cov pov thawj hauv qhov chaw (duab/yeeb yaj kiab) hauv 24 teev, xyuas kom meej cov duab meej thiab cov ntaub ntawv tiav;
Qhia rau tus neeg thauj khoom (piv txwv li, lub tuam txhab xa khoom, lub dav hlau, lub tuam txhab xa khoom) thiab lub tuam txhab pov hwm ua ntawv sau (feem ntau yog los ntawm email) hauv 48 teev, piav qhia txog kev puas tsuaj thiab muab pov thawj ua ntej, thov "Tsab Ntawv Pom Zoo Txog Kev Puas Tsuaj";

Lus Cim Tseem Ceeb: Tsis txhob muab cov ntim khoom lossis cov khoom puas pov tseg ua ntej tau txais pov thawj, txwv tsis pub, cov lus thov yuav raug tsis lees paub vim "tsis muaj peev xwm ua pov thawj qhov loj ntawm kev poob."

Theem 2: Kev Sau thiab Kev Npaj Khoom Siv (3-7 hnub)

Cov Haujlwm Tseem Ceeb:
Npaj txhua daim ntawv tseem ceeb (daim ntawv pov hwm, daim ntawv xa khoom, daim ntawv them nqi, daim ntawv teev khoom), xyuas kom meej tias cov ntaub ntawv sib xws (piv txwv li, lub npe khoom thauj, qhov ntau, thiab tus nqi yuav tsum sib xws);
Cov ntaub ntawv pov thawj ntxiv txog kev puas tsuaj ntawm cov khoom thauj (daim ntawv qhia txog kev puas tsuaj ntawm cov khoom thauj uas tus neeg nqa khoom kos npe, daim ntawv qhia txog kev tshuaj xyuas ntawm tus neeg thib peb; yog tias muaj ntau, kev tshuaj xyuas raug pom zoo kom ua tiav hauv 7 hnub);
Sau daim ntawv thov kev pab thiab txheeb xyuas cov ntaub ntawv hauv txhab nyiaj (yuav tsum phim lub npe ntawm tus neeg pov hwm);

Lus Cim: Cov ntaub ntawv yuav tsum tau muab faib ua pawg thiab teeb tsa raws li "cov ntaub ntawv tseem ceeb → daim ntawv pov thawj puas tsuaj → daim ntawv pov thawj poob → cov ntaub ntawv sib txuas lus," thiab muab cov lej cim rau lub tuam txhab pov hwm kom yooj yim tshuaj xyuas.

Theem 3: Kev Xa Daim Ntawv Thov (7-10 hnub)

Cov Haujlwm Tseem Ceeb:
Xa tag nrho cov ntaub ntawv los ntawm lub tuam txhab pov hwm cov kev xaiv (piv txwv li, online claims system, email, offline mail), thiab khaws cov ntawv txais nyiaj xa tuaj (piv txwv li, email read receipts, courier tracking numbers);
Tom qab xa daim ntawv thov, tiv tauj tus kws tshaj lij ntawm lub tuam txhab pov hwm kom paub meej tias cov ntaub ntawv puas tiav, thiab ntxiv cov ntaub ntawv uas ploj lawm sai sai;

Lus Cim: Tsis txhob muab cov ntaub ntawv tsis qhia tawm. Lub tuam txhab pov hwm feem ntau muab cov lus taw qhia txog cov txiaj ntsig ntawm kev tshuaj xyuas cov ntaub ntawv hauv 3-5 hnub ua haujlwm tom qab tau txais daim ntawv thov.

Theem 4: Kev Tshuaj Xyuas thiab Kev Sib Tham Txog Lub Tuam Txhab Pov Hwm (15-30 hnub)

Cov Haujlwm Tseem Ceeb:
Koom tes nrog lub tuam txhab pov hwm txoj kev tshawb nrhiav (piv txwv li, muab cov ntaub ntawv ntxiv, piav qhia cov ntsiab lus ntawm kev puas tsuaj ntawm cov khoom thauj);
Yog tias lub tuam txhab pov hwm tawm tsam qhov kev lav phib xaub (piv txwv li, sib cav tias kev ntim khoom tsis raug ua rau muaj kev puas tsuaj), muab pov thawj tawm tsam (piv txwv li, pov thawj tias kev ntim khoom ua tau raws li cov qauv kev thauj mus los thoob ntiaj teb, cov ntaub ntawv ntawm kev thauj khoom thiab tshem tawm qhov yuam kev);
Sib tham txog tus nqi them rov qab (yog tias daim ntawv pov hwm teev tseg "kev them nyiaj raws li qhov poob tiag tiag," yuav tsum muaj cov ntaub ntawv pov hwm tag nrho; yog tias muaj tus nqi deductible, yuav tsum paub meej tias feem pua ​​​​​​ntawm kev txiav tawm yuav tsum tau ua ntej);

Cov Lus Tseem Ceeb: Ua kom sib txuas lus zoo kom tsis txhob muaj kev ncua sij hawm hauv kev tshuaj xyuas vim yog cov ntaub ntawv tsis sib xws.

Theem 5: Kev Them Nyiaj thiab Kev Ntsuam Xyuas Tom Qab (30-60 hnub)

Cov Haujlwm Tseem Ceeb:
Tom qab kev pom zoo, lub tuam txhab pov hwm yuav tshaj tawm "Daim Ntawv Ceeb Toom Them Nyiaj," lees paub tus nqi them thiab lub sijhawm tuaj txog.

Thaum tau txais cov nyiaj them, xyuas kom tseeb tias tus nqi phim cov lus pom zoo.

Yog tias qhov kev puas tsuaj ntawm cov khoom thauj muaj feem cuam tshuam nrog kev lav phib xaub ntawm tus neeg nqa khoom, koj tuaj yeem koom tes nrog lub tuam txhab pov hwm kom nrhiav kev them rov qab los ntawm tus neeg nqa khoom tom qab tau txais kev them nyiaj pov hwm (qee cov cai pov hwm suav nrog cov kev pabcuam "subrogation").

Cov Lus Tseem Ceeb: Yog tias tsis tau txais nyiaj them tsis pub dhau 60 hnub, yuav tsum xa ib tsab ntawv thov kom lub tuam txhab pov hwm xa mus rau koj sai li sai tau, thiab yuav tsum khaws cov pov thawj ntawm koj qhov kev thov.

IV. Phau Ntawv Qhia Txog Kev Zam Kev Thov Nyiaj: 90% ntawm Kev Tsis Kam Txais Nyiaj Los Ntawm 5 Qhov Yuam Kev No

Tsis Muaj Pov Thawj Txaus: Thaij duab ib feem ntawm kev puas tsuaj xwb yam tsis qhia tus lej waybill lossis tag nrho cov ntim khoom; lossis tsis tau txais tus neeg thauj khoom kos npe, ua rau nws tsis tuaj yeem txiav txim siab lub luag haujlwm; Daim Ntawv Thov Lig: Tshaj "Lub Sijhawm Ceeb Toom rau Kev Puas Tsuaj Khoom" (feem ntau 24-72 teev) lossis "Lub Sijhawm Thov Kev Thov" (feem ntau 30-90 hnub tom qab tuaj txog) uas tau teev tseg hauv cov nqe lus pov hwm; Cov Ntaub Ntawv Tsis Sib Xws: Qhov tsis sib xws ntawm lub npe khoom, qhov ntau, thiab qhov hnyav ntawm cov ntawv them nqi, cov npe ntim khoom, thiab cov nqi thauj khoom, suav tias yog "kev tshaj tawm cuav"; Kev Ntim Khoom Tsis Zoo: Tsis xaiv cov ntim khoom tsim nyog rau cov yam ntxwv ntawm cov khoom thauj (piv txwv li, cov khoom tawg yooj yim tsis tiv taus kev co), ua rau lub tuam txhab pov hwm tsis lees paub cov lus thov vim yog "tus neeg pov hwm tsis ua tiav lawv cov luag haujlwm tiv thaiv"; Kev Them Nqi Tsis Paub Tseeb: Tsis paub tseeb tias "cov khoom tshwj xeeb (xws li kua, cov khoom siv hluav taws xob) puas tau them" thaum lub sijhawm thov kev pov hwm, tsuas yog pom tom qab kev puas tsuaj tias nws poob rau hauv kab lus tsis suav nrog.

Kev Txhawb Nqa Tshwj Xeeb ntawm Brand Empowerer

Siv ntau xyoo ntawm kev paub txog kev xa khoom thoob ntiaj teb thiab kev koom tes ua haujlwm thov kev pov hwm, Brand Empowerer tsis yog tsuas yog muab cov kev pabcuam tseem ceeb xws li DDP kev xa khoom thiab kev taug qab lub sijhawm tiag tiag, tab sis kuj tiv thaiv koj cov txheej txheem thov:
Yog tias muaj kev puas tsuaj rau cov khoom thauj, peb pab sib koom tes nrog cov neeg thauj khoom kom tau txais cov ntaub ntawv kos npe thiab coj koj mus rau kev sau cov pov thawj raws li tus qauv;
Muab cov ntaub ntawv thauj khoom raws li txoj cai (daim ntawv xa khoom, daim ntawv teev cov khoom ntim khoom, thiab lwm yam) kom ntseeg tau tias cov ntaub ntawv sib xws;
Tsim kom muaj kev koom tes ntev nrog cov tuam txhab pov hwm nto moo thoob ntiaj teb, qhib cov kev thov kom sai thiab luv lub sijhawm tshuaj xyuas;
Pab nrog kev sib txuas lus nrog cov tuam txhab pov hwm thoob plaws hauv cov txheej txheem, muab cov lus qhia tshaj lij txog kev txiav txim siab txog kev lav phib xaub kom ua rau muaj kev vam meej ntawm kev daws cov lus thov.

Xaus Lus: Kev ruaj ntseg tiag tiag los ntawm kev npaj txhij.

Qhov nyuaj ntawm kev xa khoom thoob ntiaj teb txhais tau tias qhov kev pheej hmoo ntawm kev puas tsuaj rau cov khoom thauj tsis tuaj yeem zam tau tag nrho, tab sis cov txheej txheem thov nyiaj raws li tus qauv tuaj yeem txo qhov kev poob. Kev paub txog phau ntawv qhia "cov ntaub ntawv teev cov ntaub ntawv + lub sijhawm" no, thaub qab cov ntaub ntawv ua ntej, thiab nkag siab txog cov txheej txheem thov nyiaj yuav ua rau koj tuaj yeem tswj hwm kev puas tsuaj rau cov khoom thauj tau yooj yim.